The corporate office landscape is evolving rapidly. As hybrid working cements its place in the long-term strategy of many organisations, the office must now compete with home environments by offering something truly distinctive: a human-centric experience.
Facilities management (FM) is no longer just about operational efficiency, it’s about belonging, brand expression, and employee wellbeing. And no team is better equipped to lead this transformation than front-of-house and guest services.
A workplace is more than four walls
Hybrid working has given people choice. The office is no longer just about desks and meeting rooms; it is about connection, belonging, and feeling part of something bigger. At On Verve, we believe the true heart of the workplace is its people.
That’s why our DayMakers do more than welcome; they create moments that matter. A smile, a kind greeting, and a small act of care can transform an office into a place where people feel valued and supported. Their presence turns a workplace from a transactional space into a destination people genuinely want to be in.
Hear more about what it means to be a DayMaker.
Why human touch matters
Across London’s commercial real estate, from high-rise HQs in Canary Wharf to creative hubs in Shoreditch, organisations are rethinking what makes the office valuable. It’s no longer just a hub for collaboration; it’s a reflection of company culture.
Front-of-house receptionists, concierges, and workplace hosts are the face of the office. When done well, they do more than manage bookings or direct visitors; they create a warm, professional, and welcoming environment that people remember. In a world increasingly driven by screens, that human connection becomes a powerful reason to come into the office.
Technology helps, but humans transform
Of course, technology, and AI in particular, has a key role to play in the future workplace. Smart buildings, predictive maintenance, and digital concierge platforms are advancing rapidly, making operations seamless. But while technology enhances efficiency, it cannot replace the feeling of being welcomed, understood, and cared for. The future belongs to workplaces that blend innovation with empathy, where efficiency meets personality, and where people, not just processes, are at the heart of the experience.
More than service, it’s who we are
On Verve was born from a belief that service should never be a script. It should feel personal and human. Our DayMakers bring warmth and personality into the workplace, while capturing the culture of each brand we represent. They are the welcoming faces at reception, the calm support behind guest management, and the energy at workplace events. They make sure every visitor feels looked after, every employee feels at home, and every detail reflects your culture.
Find out more about some of the DayMakers.
A workplace that feels human becomes a community
Ultimately, when people feel good at work, they do good work. They connect, they collaborate, they belong. That’s when your workplace stops being an obligation and starts being a community.
The companies that thrive in the future will be those that design spaces where people feel valued, connected, and inspired. When a workplace makes people feel good, it becomes more than just an office; it becomes a catalyst for performance, pride, and belonging.
Explore how our tailored solutions can bring a human touch and efficiency to your workspace.
