At On Verve, we believe training is more than a development tool. It’s what fuels confidence, shapes culture, and ultimately creates those memorable guest experiences people talk about long after they’ve left. When we spoke with Joanne Witzer, one of our leadership facilitators, she shared… Read More »Why training matters more than ever in guest services
To celebrate our 5th birthday, we’re starting a “DayMaker in 5” blog series that helps you get to know the people on the ground who are shaping our customers’ day as soon as they step through the front door. To kick off, we spoke to… Read More »DayMaker in 5: Jessica Albuquerque
Eighteen months ago, Lauren started a Level 3 Facilities Management Supervisor apprenticeship. Last week, she completed it, and passed with distinction. After balancing a full-time role with studying, assignments and a demanding end-point assessment, Lauren has officially reached the finish line, and we couldn’t be… Read More »Lauren’s apprenticeship journey
Every year, the Shining Star Awards bring together teams from across Churchill Group. It’s a moment to celebrate the people within our business who go above and beyond every day, through their dedication and hard work. This year, we were especially proud to see one… Read More »Shining Star Awards 2025: Celebrating Gabbie Lapompe
At On Verve, our mission is simple: to bring energy and humanity back into the workplace. Our DayMakers do this every day by turning small gestures into big moments of care. While kindness is universal, the ways we express it vary across cultures. From a… Read More »5 day-making gestures from around the world
National Customer Service Week (NCSW) is here, running from 6 to 10 October, and we couldn’t be more excited to celebrate and reflect on the incredible work our DayMakers do every single day. NCSW is a week-long opportunity for organisations to recognise and reflect on… Read More »Celebrating National Customer Service Week with our DayMakers
The corporate office landscape is evolving rapidly. As hybrid working cements its place in the long-term strategy of many organisations, the office must now compete with home environments by offering something truly distinctive: a human-centric experience. Facilities management (FM) is no longer just about operational… Read More »Why guest services must lead the future of workplaces
Our DayMakers are the beating heart of On Verve and what we do. They’re the ones who bring a human touch, warmth and connection to every interaction. They can make someone’s ordinary day a little more extraordinary. But here’s the thing – that spark doesn’t… Read More »A DayMaker workshop
This year, On Verve turned four, and we celebrated by shining a spotlight on the real superheroes behind the scenes: our incredible DayMakers. The 2025 DreamMaker Awards brought everyone together to honour the unique superpowers that each DayMaker brings to work every day, from magnetic… Read More »Celebrating the 2025 DreamMaker award winners
Ever wish you had a career satnav that could help you grow, build confidence, and nudge you in the right direction? That’s kind of what the Own Your Future development programme is like, minus the robotic voice and unexpected U-turns. Designed to help colleagues step… Read More »Alice’s experience with the Own Your Future programme